Privacy Policy

 

Privacy Policy
Tom Carter Hypnotherapy Ltd
Effective Date: 4th February 2025

1. Introduction
Tom Carter Hypnotherapy Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal data when you use our services.

2. Information We Collect
We may collect the following types of personal data:

  • Name and contact details (e.g., email address, phone number, address)

  • Health and medical history relevant to therapy treatment

  • Session notes and treatment records

  • Payment details

  • Communications between you and us

3. How We Use Your Information
We process your personal data for the following purposes:

  • To provide therapy services

  • To manage appointments and communications

  • To maintain accurate treatment records

  • To comply with legal and regulatory requirements

  • To process payments

4. Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR:

  • Consent – Where you have given clear consent for us to process your data.

  • Contract – Processing is necessary to fulfil our agreement with you.

  • Legal Obligation – To comply with legal and regulatory responsibilities.

  • Legitimate Interests – To maintain client records and provide a safe, professional service.

5. Data Storage and Security
We take appropriate measures to safeguard your personal data, including:

  • Secure electronic storage and encryption

  • Restricted access to confidential records

  • Regular data security reviews

6. Data Sharing
We do not sell or share personal data with third parties except:

  • When legally required (e.g., safeguarding concerns, court orders)

  • With your explicit consent (e.g., referrals to other healthcare providers)

  • To process payments via secure payment platforms

7. Retention of Data
We retain client records for a minimum of seven years after the last session, in line with professional and legal guidelines. After this period, data is securely destroyed.

8. Your Rights
Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of data where applicable

  • Object to processing or restrict how your data is used

  • Request data portability in certain cases

  • Withdraw consent at any time (where applicable)

To exercise these rights, contact us using the details below.

9. Cookies and Website Analytics
If our website uses cookies, we will provide details about their use in a separate Cookies Policy. Website analytics may track visitor numbers but do not collect identifiable personal data.

10. Contact Information
For questions or concerns regarding this privacy policy or your personal data, please contact us at:

Tom Carter Hypnotherapy Ltd
The Practice Rooms, 11 Lower Goat Lane, Norwich NR2 1EL, United Kingdom
info@hypnotherapy-norwich.co.uk
+44 (0) 7726 460025

11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Significant changes will be communicated where necessary.

Last Updated: 4th February 2025